Enter & View Report: Goodman's Field Medical Practice

One of Healthwatch Tower Hamlets’ statutory functions is to carry out Enter and View visits to Health and Social care service providers in the borough, under the Health and Social Care Act 2012. 

Enter and View visits can be arranged if people tell us there’s a problem with a service but equally, they can also occur when services have a good reputation – so we can learn about what they do well from the perspective of people who experience the service first hand.

During the visit, we observe service delivery and talk with service users, their families, and carers. We also interview management and staff regarding their views of the service provided. The aim is to get an impartial view of how the service is operated and being experienced.

Following the visits, our official ‘Enter and View Report’, will be shared with the service provider, local commissioners and regulators outlining what has worked well, and give recommendations on what could have worked better. The service provider is legally obliged to respond to the recommendations.

Project Background

The rationale for conducting the Enter and View Visit to Goodman's Field Medical Practice was based on data collected from various sources - NHS, Care Opinion, Social Media and App stores.

Goodman's Field Medical Practice had the highest number of positive feedback, along with a near-equal number of negative reviews.

The feedback indicated that the GP practice performed exceptionally across areas such as treatment, communication and staff attitude. The main area of concern was related to service access, telephone service, referral process and the functionality of the Dr IQ app.

Overall, our visit to Goodman's Field Medical Practice was very positive with some areas of minor improvement identified. Recommendations for improvement were suggested and the practice has taken them on board.