Enter and View Report: Rosewood House Care Home

One of Healthwatch Tower Hamlets’ statutory functions is to carry out Enter and View visits to Health and Social care service providers in the borough, under the Health and Social Care Act 2012. 

Enter and View visits can be arranged if people tell us there’s a problem with a service but equally, they can also occur when services have a good reputation – so we can learn about what they do well from the perspective of people who experience the service first hand.

During the visit, we observe service delivery and talk with service users, their families, and carers. We also interview management and staff regarding their views of the service provided. The aim is to get an impartial view of how the service is operated and being experienced.

Following the visits, our official ‘Enter and View Report’, will be shared with the service provider, local commissioners and regulators outlining what has worked well, and give recommendations on what could have worked better. The service provider is legally obliged to respond to the recommendations.

Project Background

The purpose of conducting the Enter and View Visit to Rosewood House was based on the data sourced from online reviews and discussions with the CQC and London borough of Tower Hamlets Council Adult Social Care team. The care home has had a history of providing inconsistent quality of care. There have been issues with care documentation and reported staffing issues.

The main aim of the visit was to observe how the home operates and if the change in the rating is reflected in the care provided to the residents.

Based on a CQC report published on 1st February 2024, Rosewood House had received the rating of “Overall Good” across the following criterion: Safe, Effective, Caring, Responsive and Well-led.

Prior to this, the care home had an extensive history of receiving the rating of ‘requiring improvement” from the CQC. Key issues identified were under safety and being well-led criterion. For example, the provider was not safely managing people’s medicines and inconsistencies were found in record keeping.

Overall, our visit to Rosewood House was deemed a generally positive experience with several areas of improvement identified. The care home excelled aspects such as cleanliness, décor, fire safety and displaying appropriate signage throughout the premises. The areas identified for improvements were extra staff training, implementing a digital sign-in system and improving the security of the care home.