Enter & View Report: Silk Court Care Home

One of Healthwatch Tower Hamlets’ statutory functions is to carry out Enter and View visits to Health and Social care service providers in the borough, under the Health and Social Care Act 2012. 

Enter and View visits can be arranged if people tell us there’s a problem with a service but equally, they can also occur when services have a good reputation – so we can learn about what they do well from the perspective of people who experience the service first hand.

During the visit, we observe service delivery and talk with service users, their families, and carers. We also interview management and staff regarding their views of the service provided. The aim is to get an impartial view of how the service is operated and being experienced.

Following the visits, our official ‘Enter and View Report’, will be shared with the service provider, local commissioners and regulators outlining what has worked well, and give recommendations on what could have worked better. The service provider is legally obliged to respond to the recommendations.

Project Background

The rationale for conducting the Enter and View Visit to Silk Court Care Home was based on data sourced from online reviews and discussions with the CQC. There was an overwhelming positive consensus regarding the quality of care provided by Silk Court.

The main aim of the visit was to observe how the home operates and how it has achieved a significantly positive sentiment regarding its care.

The feedback indicated that the Silk Court had performed exceptionally across areas such as treatment, communication and staff attitude. The main area of concern was related to community service access, which was an issue outside of their control.

Overall, our visit to Silk Court Care Home was overwhelmingly positive with only one significant area of improvement regarding access to community services for residents. Recommendations for improvement were suggested and the care home has taken them on board.